Satisfying our customers is a business philosophy
that we respect, practice, and emphasize in our business.
Need to Return a product?
To return a product at
Lee's Tools, you'll need to request a Return Merchandise
Authorization (RMA) number. This can be done by contacting our
service department at
info@leestools.com,
or by telephone. NO returns of any type will be accepted without
an RMA.
**There is no return on
special orders and parts unless defective.
To request an RMA:
By phone: 1-310-639-1900
Monday - Friday: 9 a.m. - 6:30 p.m. PST
Saturday: 9 a.m. - 6 p.m. PST
By e-mail:
info@leestools.com
We'll need the following information to authorize your
return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem
In general,
Lee's Tools
accepts returns on merchandise from select manufacturers within
15
days. However, Lee's Tools
reserves the right to authorize product returns
beyond 30 days from the invoice date. IF the product is accepted
after 30 days, credit will be issued toward one of the
following:
-
FUTURE PRODUCT PURCHASES
-
A FULL CASH REFUND
-
ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON
RETURNED ITEMS. Customers
are responsible for all shipping charges back to
LEE'S TOOLS
on returned items, and
LEE'S TOOLS
will pay the shipping charges on the
replacement or exchange item(s) going back.
- SEND YOUR RETURN VIA COURIER TO THE
ADDRESS BELOW:
- LEE'S
TOOLS
1924 N. LONG BEACH BLVD COMPTON, CA 90221
USA
Returns within 15 days from invoice date can be
for exchange, replacement refund or credit at Lee's Tools
discretion. Please be aware that specific manufacturers have
more restrictive return policies.
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